FAQ's
ask us
anything
Do I Need To Be Home?
Not at all! Just leave your bins at the front of your property, and we’ll handle the rest.
When Do You Clean My Bins?
We visit your property the day of your local bin collection after they have been emptied and ready for a deep clean.
How Do I Pay?
We make it simple with a monthly direct debit or annual one-off payment. It’s easy to set up and ensures your service is never interrupted.
Are Your Cleaning Products Safe?
Yes! We use 100% biodegradable disinfectants and eco-friendly machinery that recycles water, keeping your home and Derby’s environment safe.
What If My Bin Collection Date Changes?
No problem. We keep track of local council schedules (including bank holidays) and adjust our visits accordingly.
When Will My First Bin Clean Be After Sign Up?
We will send out the date of your first clean within 48 hours of sign up.